iCare is Now Available as A Web-Based Service, Offering A Greater Flexibility to Use it on Any Device!

Astrgraphia Document Solution - Customers' comfort and pleasant experience is the essential key to the services given by every service provider. As a result, understanding the customer experience plan is essential for every company that wants to build customer loyalty and grow its business. Nowadays, consumers expect to be able to purchase a product or service at any time and from any location. With an increasing number of consumers requesting direct access to a product or service, businesses or service providers must innovate in all main areas to suit consumer demands.

As the Exclusive Distributor of FUJIFILM Business Innovation in Indonesia (formerly Fuji Xerox) and the customer's preferred partner, Astragraphia Document Solution (Astragraphia) continues to adapt and innovate through the application of technology in order to maintain and improve the quality of customer service. Astragraphia has developed iCare as one of the digital innovation solutions for customers in 2020 in order to remain relevant in developing the process of the customer experience journey.

iCare is now available as the most recent web-based service to help accelerate the delivery of service requests, simplify problem resolution escalation, and streamline administrative operations. Of course, this is to make it easier for customers to obtain information and advice regarding items that are required by all Astragraphia clients. iCare is now accessible in a web browser, which may be viewed via the site: https://icare.documentsolution.com (for PC/Notebook Windows/Mac, Android/iPhone mobile and tablet). This web-based iCare also includes a selection of the most recent news items from the documentsolution.com website.

READ ALSO: Astragraphia Presents iCare, Service Request in One Hand

What Are the Advantages of iCare, a New Web-Based Service?

1. Absolutely Practical

2. Quick and simple service

3. Easier and more closely monitored process

4. Widely Accepted

How To Use iCare, The Newest Web-Based Service?

1. Customers can directly access https://icare.documentsolution.com from PC/Notebook Windows/Mac, Android/iPhone mobile, and tablet.
2. Update customer information via a unique QR Sticker. So as to make it easier for customers to request services, use materials to Astragraphia (email, phone, iCare), and search for information related to products owned (Drivers, Documentation, Utilities, and others) according to the EQ serial number of the machine owned by the customer.
3. Customers can submit data, then wait for approval and activation from the Astragraphia team which will be sent via notification to your verified email.
4. The customer is ready to use his email and password during registration, to be used as a login to the iCare application.
5. For the complete guide, see the following link: http://tiny.cc/iCareGuide.

Hopefully, the presence of iCare can always be recognized and appreciated positively by customers to support a better Astragraphia customer experience. Under any circumstances, Astragraphia will always try to create added value to complement the existing after-sales service facilities for all customers in Indonesia. With iCare, all document matters are made easier. Consult your needs now by calling Halo Astragraphia at 1500-345 every Monday - Friday at 07.00 - 18.00 WIB.

Source:

https://gosocial.co.id/blog/5-step-jitu-menbangun-customer-experience/
https://www.mckinsey.com/featured-insights/themes/how-to-improve-the-customer-experience