The Machine Is Back In Prime Again In Just 3 Hours
Astragraphia Document Solution as the exclusive distributor of Fuji Xerox understands that the investment you make through the Fuji Xerox multifunction device unit needs to be supported by providing the best service to maintain these devices so that they are always productive in supporting your business and daily operations. For this reason, Astragraphia Document Solution guarantees that for a maximum of only 3 hours the machine is not operating, or commonly referred to as "3 Hour Downtime" in order to maintain the quality of the machine and the comfort for you to operate the machines.
This guarantee is supported by many things. First, with the workforce provided by Astragraphia Document Solution, we have trained, ranging from Customer Contact Centers, Customer Engineers, System Analysts, to Logistics Staff who are ready to assist you in repairing non-operational machines. Then, this service is also supported by advanced technology, comprehensive, and modern so that it can repair the machine back to normal.
With this service, Astragraphia Document Solution will guarantee that the Customer Engineer will always be ready to assist you when facing damage to a machine that cannot operate. Customer Engineer is also certain to arrive on time at your place, the machine repair process is carried out professionally and reliably, and Astragraphia Document Solution always prioritizes customer satisfaction.
If you want to report the damage to your machine, you can submit it via the Customer Contact Center at telephone number 1500 345 which operates every Monday - Friday at 8:30 a.m. - 6:00 p.m. WIB This service program is valid in a 30 km radius area from branch offices that are available throughout Indonesia.
You can also find Terms and Conditions, as well as models of machines that are rented or purchased from Astragraphia which are part of the "3 Hour Downtime" Guarantee Program on this page.