Adjustment of Astragraphia Services specifically for customers in the DKI Jakarta area

 

PSBB Transisi

Dear Loyal Customers,

In order to support the implementation of Large-scale Social Restrictions Volume, we will inform you about the Adjustment of Astragraphia Services for customers in the DKI Jakarta area.

If you need service for the arrival of Astragraphia technician (Customer Engineer) and request for consumables (Consumables). You can contact the Astragraphia Customer Contact Center, via:

A.    Email: ccc@astragraphia.co.id.

B. Email: if you need product information and solutions, please email to info@astragraphia.co.id

C.    Tel: Hello Astragraphia at 1500-345

Mr / Mrs may attach and send Astragraphia's "Service Request Letter" which contains the following data:

-        Full name

-        Company name

-        Company's address

-        Contact Number (HP) that can be contacted

-         Engine EQ number and engine model

Please download the following "Astragraphia Service Request Letter" form:

  1. Consumables Request Service

Requests for consumables that enter our system under 11.00 WIB will be sent on the same day (same-day). If a request enters our system after 11.00 WIB it will be processed on the next working day. Please send your e-mail requesting consumables (Consumables) to ccc@astragraphia.co.id

* Note: except Friday, will be processed on the following Monday

2.       3 Hours Downtime Service.

With this PSBB 2, 3 Hours Downtime (3HDT) Service, for the time being, we will deactivate it for more information. For Mr / Ms who needs Astragraphia's technician (Customer Engineer) visit service, you can send an email to ccc@astragraphia.co.id.

Details regarding the 3 Hours Downtime Service along with the supported Fuji Xerox engine models, please click the following link: https://www.documentsolution.com/content/customersupport/3-hours-downtime

As a trusted partner of choice for customers, Astragraphia continues to provide excellent service to every customer. We continue to be committed to always prioritizing customer safety and comfort, as well as giving our best efforts to maintain service quality.

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